Controlling addiction risks
Ladbrokes.be acts as a player of the on-line gambling market, as an operator aware of its responsibilities to society and that therefore agrees to reduce the risks of gambling addiction. Ladbrokes.be agrees in the same way to help those suffering from gambling addiction.
Gambling is an exciting activity, which does not exempt from displaying moderation. Ladbrokes.be wishes that its clients remain in control of their gambling, so gambling remains a pleasure for everyone.
Ladbrokes.be takes concrete measures to reduce the addiction and excess risks :
Test your gambling profile
How to find out whether you are taking a bad direction or are threatened by gambling addiction ? You just need to test your gambling profile by honestly answering the following questions :
Please note that this test is fully anonymous and that no answer will be recorded. If you answered yes to a majority of the above questions, please seek an addiction help professional. The specialists of the gambling clinic Dostoievski at BRUGMANN hospital help and advise you discretely. Please call +32 477 27 99. You can also call SOS JEUX at 800.35.777 for free help (24 / 7 help) or go to the www.cliniquedujeu.be site
When alone facing the screen of your computer, you may apply a few principles to help you consider gambling as a pleasure, by acting responsibly :
Online gambling is entertainment that sometimes leads to financial reward. It is in no event a source of income to provide for the player's everyday needs or that of his family or a means of paying one's debts.
Therefore it is the player's responsibility to play with moderation, to be aware of his needs and to know when to stop, whether losing or winning.
Responsible Gaming Tools
Ladbrokes.be has set up options to allow you to manage your account in a manner suited to your needs and means.
· You can set your own limits. The « My Account » section is there for you to set amounts not to be exceeded. If you place bets above that limit, the site will automatically prevent your bet.
· By selecting the "temporary closure" option in his Player Account (the "Responsible Gaming" tab), the Operator will prevent access to the Player Account for the period of time determined by the User.
· By choosing the option "self-exclusion" in its Player Account (tab "Responsible Gaming"), the Operator will prevent access to the Player Account for the period determined by the User, with a minimum duration of six months. A Player Account that has been self-excluded may not, under any circumstances, be reactivated before the end of the self-exclusion period. At the end of the self-exclusion period, the User may request the full reactivation of his or her Player Account from "Customer Service". During the self-exclusion period, the User may not attempt to reopen his account or create a new account by any means, including via the identity of third parties.
In addition the site of the Commission belge des Jeux de Hasard provides you with useful information about associations and help centres located near you. You can also send a request to the Commission belge des Jeux de Hasard in order to be banned from accessing casinos, automatic gambling sites and on-line gambling sites. You should, to do so, complete the wilful banning request for available from the Commission belge des Jeux de Hasard site
Belgian law prohibits anyone under 18 to bet on line and anyone under the age of 21 to take part in virtual betting. Ladbrokes.be strictly complies with that requirement aimed at protecting children and adolescents. Ladbrokes.be goes beyond that duty by taking a formal undertaking never to target youngsters in its advertising campaigns.
Ladbrokes.be only accepts clients over 18 for sports betting and over 21 for virtual betting.
In order to reduce the risk of minor clients, Ladbrokes.be checks the identity of its clients when child activity is suspected. Although we dedicate a lot of time and effort to prevent children from gambling on our site, we draw the parents/guardians' attention to becoming aware that a child, even with their consent, is not allowed to gamble on our Ladbrokes.be site.
We therefore recommend that parents :
When in doubt on the age of a player, Ladbrokes.be reserves the right to ask you to prove you age at any time and to suspend the activity of your account until the situation is clarified.
Under Belgian law, Ladbrokes can only allow the player to increase his weekly limit to an amount higher than 500€ when the player is not in default (1). The player who wants to increase his limit will have to send a declaration, on his honour, that he is not in default of payment of a credit (after, if applicable, having carried out the necessary checks on the website of the National Bank of Belgium (https://aci.nbb.be/my.policy)). The declaration or certificate must be sent to the following e-mail address: [email protected]. After verification and approval, your limit will be increased after 72 hours.
If the player makes use of the option to increase his limit, the player expressly releases Ladbrokes from any liability. Ladbrokes cannot be held liable for any losses incurred. Play responsibly and within your means!